Privacy Policy & Cookies

1. Introduction We are committed to protecting your privacy and ensuring that your personal data is handled safely, transparently, and responsibly. This policy outlines what information we collect, why we collect it, how it is used, and how long it is retained. 2. Information We Collect To provide you with a seamless auction and bidding experience, we collect information when you interact with our App. This includes: A. Information You Provide to Us Account Information: When you register for an account, we collect your first and last name, email address, phone number, and mailing address. Financial Data: If you win an auction or make a purchase, we collect billing information and credit/debit card details. (Note: Payments are processed securely using industry-standard secure socket layer technology (SSL)). Communications: Information you provide when contacting our support team or filling out feedback forms. B. Information Collected Automatically Device Information: We may collect data regarding your mobile device, including the hardware model, operating system version, unique device identifiers, and mobile network information. Usage Data: Details about your interaction with the App, such as the items you view, your bidding history, auction registrations, time spent on the App, and diagnostic data. Cookies and Tracking: We use session, preference, and security cookies (or similar mobile tracking technologies) to keep you logged in, remember your preferences, and secure your account. 3. How We Use Your Data Your data is processed for the following purposes: Service Delivery: To facilitate online auctions, process bids, manage your account, and fulfill contracts between you and auction houses/dealers. Communication: To send you transactional notifications (e.g., outbid alerts, invoice reminders) and, with your consent, promotional materials and newsletters. Platform Improvement: To perform internal analytics, troubleshoot software bugs, and improve the App's functionality and user interface. Security & Compliance: To prevent fraudulent bidding, enforce our legal agreements, and comply with applicable laws. 4. Data Retention Policy We retain your Personal Data only for as long as is strictly necessary for the purposes set out in this Privacy Policy: Active Accounts: Data associated with your account is retained for as long as you maintain an active profile with us. Transactional and Financial Data: Records of bids, invoices, and completed transactions are typically retained for up to 7 years to comply with tax, accounting, and legal auditing obligations, as well as to resolve potential disputes. Usage Data: Non-identifiable usage and diagnostic data is generally retained for a shorter period (e.g., 12 to 14 months) for internal analysis. However, it may be retained longer if required to strengthen App security or if legally obligated to do so. Marketing Preferences: If you opt out of marketing emails, we will retain your email address on a suppression list indefinitely to ensure we respect your request. Once your data is no longer necessary for these purposes, Bidsquare will securely delete or irreversibly anonymize it. 5. Information Sharing and Disclosure We do not sell your personal data. However, we may share your information in the following circumstances: Auction Houses & Sellers: We transfer necessary information to third-party auction houses or dealers with whom you register or place a winning bid, so they can fulfill the transaction. Service Providers: We use trusted third-party vendors to facilitate our App (e.g., payment processors, email delivery services, and analytics providers). Legal Requirements: We may disclose your data if required by law, or to protect the safety, rights, and property of the app developer, our users, or the public. 6. Data Security The security of your data is a top priority. We utilize industry-compliant encryption technology (SSL) to securely transfer and store your Personal Data. While we strive to use commercially acceptable means to protect your information, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security. 7. Your Data Protection Rights Depending on your location, you have the right to: Rectification: Update or correct inaccurate information directly within your account settings. Deletion: Request the deletion of your personal data, subject to certain legal obligations. Opt-Out: Unsubscribe from marketing communications at any time via the "unsubscribe" link in our emails or within your account settings (My Account -> Account Info -> Privacy Policy). To exercise these rights, please contact our support team. 8. Account Deletion and Data Removal How to Request Account Deletion You have the right to request the complete deletion of your account and associated personal data at any time. You can initiate this process through the following methods: In-App: Navigate to Settings > Account > Delete Account directly within the mobile application and follow the on-screen prompts. Via Web/Email: Contact our support team with the subject line "Account Deletion Request." What Happens When You Delete Your Account Upon receiving and verifying your request, we will close your account. This means: You will no longer be able to log in, place bids, or view your saved items. Your active bids (if any) may be canceled, depending on the auction house's specific terms. Your profile information, including saved payment methods and mailing addresses, will be permanently removed from our active databases. Exceptions to Immediate Deletion Please note that while your account will be closed and your profile deleted, we are legally and reasonably obligated to retain certain information for specific, limited purposes: Financial & Transactional Records: Data related to completed transactions, winning bids, and invoices will be retained for up to 7 years to comply with tax, auditing, and legal obligations. Fraud Prevention & Security: We may retain specific identifiers (such as an IP address or device ID) if we believe it is necessary to prevent future abuse, fraud, or to enforce our terms and conditions. Any data retained under these exceptions will be strictly isolated, heavily protected, and will not be used for marketing or general analytical purposes.